We strive to ship orders within 1-2 business days of receiving your order and are 100% committed to ensuring your complete satisfaction with your order experience.
Delivery Time - Domestic
Typically, your package should reach you within 2-9 days of placing an order.
If you have paid for Priority Express Shipping, you are paying for 2 Day service and the right to jump ahead in line and speed up handling time.
The Standard Shipping that Äppelöv offers on almost all US orders is USPS First Class.
As mentioned above, we do offer Priority Express Shipping options. Please remember that those estimations are not including the processing time, which is usually 24-48 hours (Monday through Friday, excluding US Holidays). However, those shipping times can be affected by weather and are a general guide. Once the package has left our facility, we do not have any control over the arrival time.
Delivery Time - International
As with all Carriers, the responsibility of customs clearance fees, duties and taxes are with the customer, unless otherwise stated.
Internationally, rates and delivery time depend on multiple factors such as destination, carrier and selected service. Our normal handling time for each order is about 24-48 hours, Monday through Friday, excluding US Holidays. With any shipping service, domestic or international, weather can cause delays in shipping. This type of delay due to the carrier and not Äppelöv. Once we send out your package, we have no control over delivery.
We try to help when delays in delivery happen, but we cannot issue a refund on any portion of shipping unless the carrier approves a refund on shipping charges paid on our end.
All packages ship to the address that was entered on appelov.com. This is the address customers save as their shipping to location when the account is set-up. Please note that if you use PayPal to pay, we do not use the address that you save/use in PayPal to ship your order(s). Our fulfillment team does its best to adapt order changes when requested well ahead of the start of the following business day; however we are unable to guarantee that updates will be made prior to shipping. You may send us an email, enter order notes on the web site or through PayPal; however this does not mean that changes can or will be made. We encourage you to double check your order before hitting submit and to update your account to avoid any processing delays.
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Äppelöv reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.
**Äppelöv is not able to identify how long any order will take to arrive once it reaches customs in your specific country.